TELEPHONE ANSWERING SERVICE
Live Operator Telemessaging 24x7x365
Calls are answered by a live operator in the client's name and typed directly into a computer database, not handwritten. Accuracy and clarity are assured, and messages are never lost. Complete messages or message summaries are recorded for deposit into the client's voice mail box.
Message Delivery
Recorded messages can be played back, saved, deleted or replayed. Or the client can inform the system that the on-call person is temporarily out of the office, gone for the day, on pager or reachable at a second number--all from any phone. Waiting or dialing a "0" will connect the client with a Telephone Secretary who automatically has instant access to messages.
Temporary Instructions
The client can call in at any time and instruct the Telephone Secretary what to do if a certain person calls or advise as to who is on call, pager number, his home number or any other temporary information. This kind of information is immediately put into the computer and displayed to all agents.
Accurate Statistics
Complete statistics on calls, messages and call-outs can be furnished, both in numbers and actual minutes. Answer time, hold time, call detail and ANI reports are automatically recorded.
Patching
Urgent calls can be patched through immediately.
Custom Messages
The message ticket format displayed on the computer screen is custom designed for the client. This assures that the information desired is obtained.
Message Delivery By Fax or Modem or Text
The client can receive hard copy of his messages automatically whether client is in or out. Messages can be FAXed, emailed or texted on a pre-determined schedule. Available 24 hours per day, 7 days per week.
Alpha Paging, Digital Paging and Text Messaging
Alpha paging can be dispatched automatically or manually by operator. Paging is an integral part of the telephone answering system.
Dial List of Client Phone Numbers
All numbers are hidden and called by item number so no operator can accidentally give out a home number. Numbers which are to be given out are shown on an open list.
Call Forwarding
Call Forward with automatic call forwarding after a specified number of rings or manually with Call Forward Variable.
Pre-Announcement
Available at no additional charge. Offers caller options or transfers to a live operator automatically.
Voice Mail
All voice mail features are included free with live telephone answering. Client's personnel can communicate with each other free of charge.
On-Call
Dedicated software designed for setting up and managing on-call schedules for doctors, nurses and other clients, is provided. Usually agents simply display the on-call schedule and read the name at the top of the list, or the name only. The name of the on-call for that particular time will be highlighted.
E-Mail
Your messages can be displayed on your cell phone if it has e-mail capability, making your pager redundant. E-mail also can be used in place of fax for hardcopy of all messages.
URL Pop-Up
If your web site has a phone number listed to call an operator for assistance, your site can be programmed to pop up automatically and our operator can enter information directly or you can have a virtual network closed and encrypted for medical offices. This could enable the call center to take appointments with the appropriate software on the web site.
Call Logger
All calls are digitally recorded for quality control and stored for a minimum of 90 days. Calls can be looked up by date and time, account number, operator ID or caller ID. All calls are recorded in WAV format and can be emailed for any call requested.
Power Back-Up
Our call center critical systems are backed up with 8 hours of batteries plus 12 to 14 days of diesel generator power assuring communication with your patient will not be interrupted.
ACC Also Offers:
- Dual Telco service entry with two companies; one copper, one fiber optics.
- On site IT staff with 24 X 7 coverage
- Data Report Management
- Customized Call Reports
- Listen to your calls from any location
- B Channel transfer of calls so calls can be transferred anyware
- Customized invoice options including sub accounts
- AMTELCO Call Center switch with N + 1 redundancy. They have over 30 years experience serving the call center industry.
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