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HOW WE DO IT
To meet the demands of our varied clients from customer service to issuing refunds, taking direct marketing orders and catalog orders and handling class action suit services and more ACC has to be extremely flexible. How can this be handled with shared operators and still deliver quality service and meet performance levels?
The following include some of the thing that enables us to do just that:
Highly skilled agents and top performing home based agents as well
Employment tests specifically devised for call center skills and screening including grammar and professional sounding speech testing and recording. And of course background checks
The best technology that is available both in voice recognition and live agent tools. Sophisticated scripting software which is capable of shifting in response to what the caller is saying and providing the correct answers to the callers questions which further conveys the impression of confidence in the mind of the caller that they are talking to a really knowledgeable person and a person who can help them. This means a sale in direct marketing and not just providing answers to questions with missed opportunity to close the order..
We have the flexibility to use different software products and combine them into our call scripting.
In catalog order taking whether you use MOM or Ecometry software we are compatible and have file conversion programs to do this.
We correlate with the clients file structure allowing for easy downloading of information which seamlessly can be added to the client’s database.
We can upgrade inventory levels easily and fast with file structures that correlate.
We have the flexibility to add agents for TV spikes if required.
Where economic numbers justify we can provide dedicated seats. |
