IVR (Interactive Voice Response)

Today, more than ever, companies are realizing the significant savings and increased customer satisfaction from automating their customer contacts. Many businesses, however, struggle with the challenge of designing, developing, hosting and maintaining these applications because they lack the in-house expertise. That's why more companies are turning to outsourcing to help them discover the possibilities of voice self-service, how it can improve customer service, and drive down the costs of customer acquisition and care.
ACC’s IVR gives our clients the power to provide superior services while reducing customer contact costs. Our focused and comprehensive voice self-service solutions, featuring touch-tone and speech response technologies, allows our client’s customers easy access for information or performing online transactions. Specifically, ACC provides:

• Text to speech
• Voice recognition
  
• High capacity
  
• Redundant databases
  
• Service creation environment

IVR Benefits

• Reduce total length of calls
  
• Have accurate information validated by caller
  
• Collect caller information validated by caller
  
• Option to revert to live operator
• Voice recognition and text to speech
• Written reports provided daily

Want to Learn more?

Try our free demo version by calling 1-800-564-0758.  Enter this credit card number below for demonstration purposes and see for yourself.

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