Products and Services

Order Processing and Advertising Response

America’s Call Center specializes in direct marketing campaigns and order taking from catalogs.  ACC utilizes a proprietary scripting system with great response rates.

ACC solutions can help streamline the supply chain process for our customers. We support every phase of order processing, including answering product-related questions and making sales presentations, up selling and cross selling, order entry, and providing post-sale support. ACC trains our agents to be experts in the products they are supporting, and they deliver courteous service to support even the most complex transactions

Customer Care

Our skilled representatives specialize in developing and maintaining the relationships of our client’s valued customers. Customer care programs vary depending upon each company's specific goals, but often include services such as customer development, as well as inbound calling campaigns.
ACC has in-depth experience handling customer care inquiries such as billing questions, product and service inquiries, and complaint resolution. We also place calls on behalf of clients in welcoming new customers, retaining current customers, delivering notifications and conducting market research or satisfaction surveys. All programs include specialized training so that every representative is a seamless extension of the client. Customer care representatives are the front-line image of every company and our professional customer service specialists give our clients the highest quality company image.

Marketing and Sales Solutions

ACC supports inbound sales efforts by conducting customized programs designed to acquire new customers, renew current clientele, and win back or win over targeted consumers. We can execute every phase of the sales order process, pre- and post-sale, from answering product related questions and making sales presentations to up selling, cross selling and order processing. All businesses require a constant flow of new leads and sales to maintain continued positive growth. Our customer marketing and sales solutions are the services needed to meet your goals, while staying within your budget

Technical Support

Customers increasingly demand that businesses provide technical support for their products. Technical support requires answering questions regarding the use and technology of products, providing prompt and accurate responses to complaints, handling product-related support issues, and satisfying service related concerns. This support has become a cornerstone to maintaining high customer satisfaction and achieving retention goals.
ACC is knowledgeable in all components of technical support and help desk related service requirements. Our trained support staff is adept at troubleshooting, evaluation and escalation procedures. Whether it's a question regarding an internet service subscription or a hardware related issue, ACC has technical support professionals available to assist any level of user.