We have the technical as well as the hands on management to respond to your needs and to handle unexpected spikes.  ACC has both in house agents as well as remote agents scheduled 24/7/365.

ACC can communicate with your clients in a variety of ways including voice, e-mail, text and chat on the web.

ACC has automatic call distribution (ACD) capable of skill based routing and station routing as well.  ACC can handle customer care with the care you would want your clients to have. This is accomplished with technology and training.  Answers to question are programmed in the scripts in a way that provides immediate access to correct answers. Nobody has to wing it.

We monitor all calls 24/7 for quality with our call logging system.

We have the flexibility to combine live voice and IVR.  Some calls can be handled very economically with voice recognition IVR and if necessary transferred to a live agent.

We can add extra staff on the 24/ hour notice for spikes.  Our sophisticated scripting system enables fast training for agents.

We are continuously upgrading our equipment

ACC has its own generator backing up not just the telephone and web systems but the lights and bathrooms as well as a second backup air conditioning system and everything else needed to sustain normal operations.

Our hiring, testing and training methods, when combined with the technology available to agents on the phone, make high quality achievable and consistent.  We can provide answers to callers questions without delay.

We measure data both quantitatively and qualitatively.  Call statistics alone mean very little unless combined with information about what really happened with the call.  Did we get the order?  Did we satisfy the customers complaint?  You'll know immediately.

ACC sets up a secure FTP site from which you can download information daily, whether it is orders, customer care solutions or refund information.

You can call in and listen to your calls which will enable you to suggest changes or assure that your calls are being handled the way you want them to be.